Track reviews, identify trends, and improve customer experience

Bots can be used to extract customer reviews from various sources, such as the company’s website, e-commerce website and social media channels. The bot can then analyze the reviews and identify trends, such as common themes or issues that are mentioned by multiple customers. These insights can then be reviewed and steps taken to improve the customer experience based on the trends identified. This helps retail businesses proactively improve customer experience by identifying and addressing issues and themes that are important to customers.

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