Eye-opening stats on Gen AI from a Salesforce survey

Salesforce’s most recent survey on generative AI use among people within the U.S., UK, Australia, and India revealed some interesting findings:

📈 Workplace Confidence

  • 67% of IT Leaders have prioritized gen AI within the next 18 months.
  • 33% of IT Leaders said it was a top priority.
  • 67% say it will amplify other tech investments.

🛠️ Workplace Applications

  • 75% of users are looking to automate tasks at work.
  • 61% of workers currently use or plan to use generative AI.
  • 34% use it for learning about topics that interest them.

🚀 User Confidence

  • Nearly 6 in 10 users believe they’re on the way to mastering the technology.
  • 52% use generative AI more now than when they first started.
  • 68% of workers believe gen AI will help them serve customers better.

🔒 Concerns and Barriers

  • 73% believe generative AI introduces new security risks.
  • 71% of IT decision-makers worry about new security threats to their data.
  • 66% say employees lack the skills to use it successfully.
  • 60% say it can’t yet integrate with their business’s tech stack.
  • 59% lack a unified data strategy.
  • 54% of workers worry generative AI outputs are inaccurate.
  • 59% worry the outputs are biased.

🌍 Global Adoption Rates

  • 🇮🇳 73% in India
  • 🇦🇺 49% in Australia
  • 🇺🇸 45% in the US
  • 🇬🇧 29% in the UK

👥 Generational adoption

  • 65% of users are Millennials or Gen Z.
  • 70% of Gen Z use the technology, and 52% trust it for informed decisions.

Link: https://www.salesforce.com/news/stories/generative-ai-statistics/

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