Salesforce’s most recent survey on generative AI use among people within the U.S., UK, Australia, and India revealed some interesting findings:
📈 Workplace Confidence
- 67% of IT Leaders have prioritized gen AI within the next 18 months.
- 33% of IT Leaders said it was a top priority.
- 67% say it will amplify other tech investments.
🛠️ Workplace Applications
- 75% of users are looking to automate tasks at work.
- 61% of workers currently use or plan to use generative AI.
- 34% use it for learning about topics that interest them.
🚀 User Confidence
- Nearly 6 in 10 users believe they’re on the way to mastering the technology.
- 52% use generative AI more now than when they first started.
- 68% of workers believe gen AI will help them serve customers better.
🔒 Concerns and Barriers
- 73% believe generative AI introduces new security risks.
- 71% of IT decision-makers worry about new security threats to their data.
- 66% say employees lack the skills to use it successfully.
- 60% say it can’t yet integrate with their business’s tech stack.
- 59% lack a unified data strategy.
- 54% of workers worry generative AI outputs are inaccurate.
- 59% worry the outputs are biased.
🌍 Global Adoption Rates
- 🇮🇳 73% in India
- 🇦🇺 49% in Australia
- 🇺🇸 45% in the US
- 🇬🇧 29% in the UK
👥 Generational adoption
- 65% of users are Millennials or Gen Z.
- 70% of Gen Z use the technology, and 52% trust it for informed decisions.
Link: https://www.salesforce.com/news/stories/generative-ai-statistics/