Automated customer follow-up to gather feedback and reviews

A bot can extract data from the point-of-sale (POS), e-commerce and customer relationship management (CRM) systems to identify customers that should be contacted for feedback and reviews, and send automated emails or messages to those customers.This improves feedback and reviews for the retailer’s products by reminding customers and providing a convenient way for them to share their responses.

Leave a Comment

Your email address will not be published. Required fields are marked *

Scroll to Top