Cognigy AI is a platform designed for enhancing customer service through Generative and Conversational AI. It delivers personalized support across voice and text channels in over 100 languages. These AI Agents integrate seamlessly with existing contact center infrastructures, utilizing enterprise knowledge to conduct human-like interactions. The platform is tailored for enterprise requirements, offering scalability for large volumes of interactions while adhering to strict security protocols like GDPR and HIPAA. Additionally, it promotes effective AI-human collaboration by providing intelligent routing and live support for agents, thereby improving overall service quality. Its user-friendly, low-code interface ensures swift deployment and easy management, minimizing the need for extensive IT involvement.
Features
– Turbocharged conversation design enhances automation in creating conversational workflows, and streamlining development.
– AI copilot assists with real-time coaching and automated summaries, boosting workforce efficiency.
– Provides seamless access to support resources and knowledge, enhancing agent productivity.
– Supports global language translation, enabling customer service across different languages.
– Voice preview feature for content testing and adjustments in real time.
– Integrated agent handover for efficient escalation to human agents when necessary.
– Machine translation ensures fluent communication in customers’ languages, improving engagement.
– Pretrained industry skills help quickly automate common processes and apply sector-specific knowledge.
– Generative AI integration expands capabilities, allowing the creation of lexicons, intent sentences, and new dialog flows.
Benefits
– Enhances customer service by offering fluent support in over 100 languages, ensuring personalized communication across global markets.
– Streamlines contact center operations with AI Agents that seamlessly integrate, reducing the need for extensive IT resources and speeding up deployment.
– Improves both customer and agent experiences through intelligent routing and real-time assistance, fostering efficient and effective problem resolution.
– Employs generative AI and pre-trained industry knowledge to automate common processes, enhancing efficiency while maintaining high-quality service standards.
– Ensures compliance with security standards like GDPR and HIPAA, providing a safe and reliable platform for managing customer interactions at scale.