Filing a vacation request directly into the ERP with Chatbots and ERP.
- A user initiates the process by talking to their company chatbot and telling it that they’d like to file a vacation request.
- The chatbot asks for the requested dates and checks with a backend system if the employee has enough leave available. If they don’t, the chatbot recommends a date change.
- Once the dates have been set, the chatbot triggers and RPA bot which logs into a legacy SAP system to file the leave request.
- Once the answer from the backend system has arrived, the RPA system will trigger the chatbot to tell the employee whether the leave request has been accepted or not.