Most of the companies in the telecom sector rely on external partners such as independent brokers to sell their services.
RPA based software robots are fully equipped to respond to simple queries, interpret emails, and redirect complex questions to humans making the overall process of query resolution much simpler. Further, RPA also assists in customer service as it can automate call sharing to human employees instantly so that they can serve the customer immediately to ensure better work efficiency, increased profits, and overall enhanced customer service.