Responding to Customer FAQs and other queries can be fast and easy. Searching for information on products, services, terms & conditions, or other customer-related queries can be tedious.
FAQ bots can handle common customer service queries in more convenient, efficient, and cost-effective ways. The bot can understand exactly what information the customer wants and provide it quickly and seamlessly in the conversation. It can interact more fluidly with the customer and answer several queries, handing over to an agent if necessary. This gives customers access to responses on their time, in their channel, and at their pace, improving their experience and reducing the need for agent involvement.