When a customer applies for a mortgage there are many steps they must go through, which introduces friction and inefficiency that can result in the bank losing the customer.
A mortgage bot that can engage with the customer right at the start of the application, request their proof of ID, earnings, and recent utility bills and then pass this to back office processes for validation, removes much of this friction.
RPA can be used for the validation processes, while the digital assistant manages questions from the customer, understands intents, gathers the relevant documents, and keeps the customer informed of any issues.
The property valuation can be automatically provided via RPA using property market data, so that the customer can be proactively updated on the status of their mortgage application via the digital assistant.