This is the first step in the Revenue Cycle Management Activities. Here, the medical coder inputs the patient’s insurance information into the database and creates a copy of the patient’s insurance proof.
Getting a patient properly set up is a manual process that impacts customer service to other waiting patients and causes the front-office to slow down unnecessarily.
This step can be automated through RPA by automatic medical coding that maps the patient’s insurance information with the hospital records.
Automating the pre-registration check-in process could consist of a scheduled bot running an eligibility verification check on scheduled patients, checking to see if all necessary information is present within the patient record, and reaching out via email or text message to send reminders.
While first-time patients may require additional attention, a returning patient should flow through quickly.