Automate the dispute resolution for non-receipt of cash from ATM for other bank customer.
Auto-access the ATM’s electronic journal log. In the case of escalation of the matter when the dispute is not in favor of the customer, auto-access from the dispute management system dumps and the vendor details of the ATM. Automatically raise a service request for the CCTV footage and other details from respective vendors in CRM.
Source: Datamatics